FAQ

  • What If It's Raining or Snowing? What if there are freezing tempatures?

    Nebraska weather can make detailing difficult sometimes. We will try to work with you if there is weather that will make a detail hard to do. We do offer drop off details where we can do the detail in a heated garage. If we do need to reschedule, there is no penalty.

  • What Is Your Service Area?

    We cover Lincoln, NE area and other neighboring cities. Feel free to contact us if you’re unsure if we cover your area at 402-217-9597.

  • Can You Detail At My Home, Office or Apartment?

    Yes, we can! We already have access to electricity and water. We also carry our own extension cords and everything else we need to do a mobile detail anywhere.

  • Is Tipping Normal? If So How Much?

    Yes, tipping is normal in the industry. However, there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your detailer.

    If you don’t want to tip or cannot tip, we will understand!

  • Are Your Prices Negoitable?

    Simply put – No, our rates are calculated by the information you provide on our booking page. We provide some of the best value for the price in the industry.

  • What Forms of Payment Do You Accept?

    We accept cash, Venmo and all major credit & debit card holders.

    Checks will not be accepted.

  • What Are Your Hours Of Operation?

    Monday – Friday: 4:00 pm – 10:00 PM
    Saturday– Sunday: 8:00 am – 10:00 PM

    Appointments must be made. Book an appointment by contacting us at (402) 217-9597 or doylesdetailsservices@gmail.com, or on any of our social media.

  • Cancellations, Refunds and Rescheduling Fees?

    Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $50. The following terms and conditions apply to all appointments:

    We require 48 hours’ notice to cancel or reschedule any appointment or service.

    DoylesDetails reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.

    Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by DoylesDetails and will be considered a cancellation policy violation which will result in a $50 cancellation charge.

  • What If I’m Not Satisfied With My Detail?

    Quality of Service

    We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to do our job to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern and fix any mistakes. DoylesDetails will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our DoylesDetails technician.

    Accidents, Pre-Existing Condition & Damage

    DoylesDetails and its contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services, you also agree not to hold DoylesDetails liable for any pre-existing damages to your vehicle. DoylesDetails limits its liability to the total dollar amount of each job.

    Guaranteed Outcome Expectations for Detailing Service

    If vehicle has been last detailed less than a 1 year ago = 75% as good as new

    If vehicle has been last detailed more than 1 year ago = 70% as good as new

    If vehicle has been last detailed more than 2 years ago = 65% as good as new

    If vehicle has been last detailed more than 3 years ago = 60% as good as new

    If vehicle has been last detailed more than 4 years ago = 55% as good as new

    If vehicle has been last detailed more than 5 years ago = 50% as good as new

    If vehicle has been last detailed more than 6 years ago = 45% as good as new

    If vehicle has been last detailed more than 7 years ago = 40% as good as new

    If vehicle has been last detailed more than 8 years ago = 35% as good as new

    If vehicle has been last detailed more than 9 years ago = 30% as good as new

    If vehicle has been last detailed < 10 years ago = 25% as good as new